FAQ
PRICING
DELIVERY
ORDERING
How do I find out the pricing for items I am interested in?
Contact SCD Apparel and reference the item/garment you require and any necessary info relating to your potential order (for example quantities), and we will reply to you with a free quote asap.
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Do you charge extra for adding logos or embellishments?
There are no additional costs to apply logos or embellishments across our entire sublimated range. This excludes the recreation of any logos if the correct file format cannot be supplied.
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Screen printing or Embroidery logo applications will affect the garment price depending on the print size, colors and overall size of the order placed. Setup fees may also apply.
How long will it take for my order to be complete?
We pride ourselves on both the quality of products and the quality of our customer service and will always aim to have orders completed as soon as possible.
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Standard production lead time is 4-6 weeks for all made to order sublimated apparel. We also offer an express service with a 1-2 week turnaround, this of course comes at a higher rate.
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What are my delivery options?
This can be discussed with your Account Manager, you may have your order sent directly, delivered in person or pickup during work hours. Delivery charges will apply depending on order size and location.
What are your delivery charges?
Delivery charges may vary depending on location and order size. This can be discussed and a quote can be calculated prior to your order being placed.
Are there minimum order requirements?
Made to order sublimated garments do not have minimum order requirements. Pricing may vary depending on the garment style and size of order placed. Items which have minimum order requirements will be discussed during any consultation prior to an order being placed.
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Can I see a sample of the garments?
Aside the visual concept we send during the design phase, you are always welcome to visit our showroom and see our full range of garments.
If you are unable to visit our showroom we can arrange an Account Manager to visit your club or business.
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How do I know what sizes we require?
We can supply sizing charts listings across all of our items, many of which can be easily located throughout our website, Sportswear and Teamwear sectors.
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You may also request a size kit to be borrowed to assist with the ordering process. This can be taken away with you to your club or business for all supporters and team members to try on. Size kits must be returned in a timely fashion once completed.
RETURNS
PAYMENT
LOGOS
Can I return teamwear garments?
All of our garments are made to order based on the consultation with a SCD account manager. Once the order is confirmed and processed returns/refunds will not be accepted.
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Returns may only occur if there is a defect or fault with your order, notify your account manager via phone or email within 24 hours of the goods being delivered/picked up.
How do I know how much my order will be?
Once your order has been finalised we will have an invoice emailed to you within 24 hours. This will outline all costs for your entire order along with all necessary payment info.
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If you require a final price prior to placing an order, request a quote via your account manager and we will have one emailed to you within 24 hours.
The preferred format for all club and sponsor logos are vector files (.ai or .eps) or in high resolution .pdf file created in illustrator. High quality .jpeg images may also be acceptable depending on print approval given by SCD Apparel.
If you cannot provide any of your required logos in the required file formats that we can offer recreation of the logo for a nominal fee.
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Please note: Customers must have the appropriate permission to use any logos supplied to SCD apparel. We assume that the suitable permission has been obtained by the customer prior to placing their order and take no accountability if this permission has not been adequately sought.